Shipping policy

Everything below is what actually happens when you order, written plainly. If anything here does not match your experience, email us and we will sort it out.

Where we ship

We ship across Malaysia, from our own warehouse. Delivery is free, with no minimum spend — including Sabah and Sarawak. No East Malaysia surcharge, which is not something every brand can say.

If you are outside Malaysia, message us at hello@zenso.store before you order and we will tell you honestly whether we can get it to you.

How quickly it leaves us

Orders are packed and dispatched within 24 hours. Your tracking number is sent within the same 24 hours, so you are never left wondering whether the order went through.

Once it is with the courier, delivery normally takes 1 to 3 working days depending on where you are. That part is in their hands rather than ours, so we give you the tracking number and you can watch it move.

Orders placed on Sunday or a public holiday are dispatched the next working day.

If your order has not arrived

Check the tracking link first — most delays are a failed delivery attempt or an address the courier could not find. If tracking has not moved for more than 3 working days, email hello@zenso.store with your order number and we will chase the courier ourselves. You should not have to do that part.

Damaged, wrong or missing items

Covered in full in our Return and Refund Policy. In short: we replace it, we pay for any pickup, and if we cannot replace it we refund it.

Changing or cancelling an order

Because we dispatch within 24 hours, tell us as soon as you can. Email hello@zenso.store with your order number — if it has not left the warehouse we can still change the address or cancel it. Once the courier has collected it, we have to wait for it to arrive before we can help.

Talking to a human

Email: hello@zenso.store
Hours: Monday to Saturday, 9am to 6pm (Malaysia time)

Nothing on this page limits any right you have under Malaysian consumer law.